- MENU

a) The Menu currently used will be the only Menu in place for all orders and customers - (All customers must understand there will be no compromises for having the wrong menu from previous years. The current MENU is in use since November 2023. Please ensure you have the correct menu before ordering.

b) The menu will be the same on the website and printed within the shop to takeaway. (Please note google may have our menu on the business info and images, however wrong information can be placed on this, we advice you onlly use the google business page to redirect to our website or for our business number to call

 

- Payment

a) Cash only, In shop and deliveries. we do not accept cards and cheques.

 

- Delivery

a) The delivery charge will be added at the end of the order after you provided us with an address. The delivery charge will vary in price depending the range of delivery. If you would like to know the price of delivery charge please ask.

b) The delivery charge goes straight to the driver and the establishment will not take any cut of the price.

c) We will try to keep delivery charge fair but it is mostly depending on petrol prices.

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- Orders

a) If you have any allergies please tell us and we will do the best to provide you the details you need, customers are responsibility to provide us this information

b) If you have any requirements to change, please ask and we will try to cater to your needs 

i.e, No peas or extra peas

c) If Adding extra ingredients to the dish there will be extra charge to the dish.

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- Recipes

a) Majority of the items are personally cooked and put together by the Chef and Owner. Therefore it will differ to other Chinese takeaway and restaurants styles.

(There will be no refunds for not liking the style of our food)

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- Personal details

a) The personal details you provide us for delivery will not be kept or stored after the order date. Unless of a problem or issue, This includes, name, phone number, addresses. 

b) There is a blacklist in place from fraud and scam cases, these details are kept until passed on to 

authorities/police 

bi) If recorded on blacklist, the establishment and staff have the rights to not proceed with the order, if ordered the order will cancel automatically. No compromises 

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- Corona virus

a) We are still following government guidelines.

 

- Website

a) www.tastytakeawayscunthorpe.com is our only website, any information and live updates is ran by the owners

b) Google is also an option that can provide information and divert to our website

c) We DO NOT have any Menu's on any third party website therefore will not be responsible for wrong information that was not provided by us.

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- Refund policy

a) Physical evidence of food intact and in its container if something is majorly wrong and brought back for owners inspection, before a partial refund is applicable. 

b) There will be NO FULL REFUNDS at any circumstances

c) Due to some fraud cases we will take action to the authorities/Police

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- Shop floor

a) There are CCTV recording 24hours 7 days a week 

b) It is not allowed for anyone to use our shop floor to eat in. 

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*Takeaway Food Refund and Exchange Policy*

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.To ensure clarity regarding our refund and exchange policy for takeaway orders, please note the following:

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1. *No Refunds on Takeaway Orders*: Once food has been taken away from our premises, it will not be eligible for a refund. This policy applies to all takeaway orders.

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2. *Spoiled or Defective Food*: If you believe the food you received is spoiled or defective, please contact us immediately. Refunds or exchanges may be considered in such cases, but the food must be returned to us in its original packaging for assessment.

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3. *Partial Refunds or Exchanges*: Upon return of the spoiled or defective food, and after our assessment, we may offer a partial refund or exchange, depending on the situation. Please note that any refund or exchange will be at our discretion and will be processed based on the remaining portion of the returned food.

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4. *Time Frame for Returns*: Any request for a refund or exchange due to spoiled or defective food must be made within the 2 hour of the purchase time on the same date. Requests made beyond this period will not be considered. If accepted details of the customers will be taken, if no details were taken there is no compromise at later dates and will NOT be considered for any refund or exchanges.

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We appreciate your understanding and cooperation in adhering to this policy.

Our goal is to ensure that all our customers have a satisfying experience with our food and service.

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